Privacy Policy

Effective date: February 19, 2026

Last updated date: February 13, 2026

Introduction

This Privacy Policy (our “Privacy Policy”) describes how Manta Cares, Inc. (“Manta Cares,” “we,” “our,” or “us”) collects and processes personal information about you through the use of www.mantacares.com and its subpages (collectively our “Website”) as well as through other electronic communications between you and Manta Cares, our web and mobile applications, our marketing activities, and other activities described in this Privacy Policy (collectively, the “Services”). This Privacy Policy also describes our practices for collecting, using, maintaining, protecting, and disclosing that information. We respect your privacy and are committed to protecting it through our compliance with this policy

This Privacy Policy applies to information we collect: on our Website; our web and mobile applications; in email, text, and other electronic messages between you and our Website; when you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy. It does not apply to information collected by: us offline or through any other means, including on any other website operated by us or any third-party; any third party, including through any application or content (including advertising) that may link to or be accessible from or on the Website. As this Privacy Policy covers different aspects of our Services and our personal information practices vary depending upon the particular Service aspect with which you interact, not all disclosures contained in this Privacy Policy may be relevant to you.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Services. By accessing or using our Services, you agree to this Privacy Policy. This Privacy Policy may change from time to time (see below under “Changes to Our Privacy Policy”). Your continued use of our Services after we make changes is deemed to be acceptance of those changes, so please check this Privacy Policy periodically for updates.

Information We Collect About You

The nature of the information we collect about you depends on several factors. For example, if you interact with our Website in comparison to interacting with our web or mobile application, our personal data practices are different in relation to each aspect of the Service. In particular, Service users can choose much of the personal data that they provide to us as opposed to our requiring such data in order to provide our Service. This is particularly true around sensitive personal information below which may not apply in all circumstances. Please keep these concepts in mind as you engage with the Service and read this Privacy Policy.

We collect, or may collect, several types of information from and about you, specifically information:

Contact data, such as your first and last name, alias, signature, salutation, email address, billing and mailing addresses, and phone number.
Demographic data, such as your city, state, country of residence, postal code, gender, physical characteristics, income or income range, economic standing, and age.
Profile data, such as account name, the username and password that you may set to establish an online account on the Service, biographical details, photograph or picture, date of birth, interests, preferences, links to your profiles on social media networks, and any other information that you add to your account profile.
Transactional data, such as information relating to or needed to complete your orders on or through the Service, including order numbers and transaction history. This includes purchase considerations, consuming history and tendencies.
Payment data needed to complete transactions, including payment card information or bank account number. We use a third-party vendor to directly collect and process your payment card information, as described further below.
Communications data based on our exchanges with you, including when you contact us through the Service, communicate with us via email, phone, chat features (such as the Hope chatbot), social media, or otherwise.
Marketing data, such as your preferences for receiving our marketing communications and details about your engagement with them.
User-generated content data, such as any communications you send to other users through the Service as well as your comments, reviews, questions, relationships to other users, messages, photos and other content or information that you generate, transmit, or otherwise make available on the Service, including associated metadata. Metadata includes information on how, when, where and by whom a piece of content was collected and how that content has been formatted or edited. Metadata also includes information that users can add or can have added to their content, such as keywords, geographical or location information, and other similar data.
Call/video recordings, such as recordings of customer support calls.
Sensitive Personal Information, including racial, ethnic or national origin; religious or philosophical beliefs; political views; mental or physical health condition, diagnosis, history, treatment or other health data; pregnancy; sex life, sexuality or sexual orientation; status as transgender or non-binary; account login information; and financial information or account number.
Other data not specifically listed here, which we will use as described in this Privacy Policy or as otherwise disclosed at the time of collection.
Data about others. We collect information from caregivers about individuals with whom they have a relationship. We may offer features that help users invite their contacts to use the Service, and we may collect contact details about these invitees so we can deliver their invitations. Please do not refer someone to us, share contact details or otherwise provide information about an individual with us unless you have their permission to do so.
We refer to this information collectively as “Personal Data” or “personal information” or “information” in this Privacy Policy.

How We Collect Information About You

We collect Personal Data directly from you when you provide it to us, automatically as you navigate through the Website and from third parties, for example, our business partners.

The information we collect directly from you may include:

information that you provide by filling in forms on our Services. This includes information provided at the time of registering to use our Services, completing a questionnaire or form, or requesting further services. We may also ask you for information when you report a problem with our Services;
records and copies of your correspondence (including email addresses), if you contact us;
your responses to surveys that we might ask you to complete; and
details of transactions that may be tracked through our Services and of initiation of services. You may be required to provide financial information as part of initiation of services through our Services.

We may collect information about you through third-party sources which we may combine with information we receive from you. These third-party sources include:

Public sources, such as government agencies, public records, publicly accessible social media profiles, and other publicly available sources.
Data providers, such as information services, lead generators and cooperative databases.
Service providers that provide services on our behalf or help us operate the Services or our business.
Partners, such as joint marketing partners and event co-sponsors.
Ad networks
Data analytics providers
Social media platforms

We may also collect information about you, including Personal Data, automatically. For example, we may use this information to improve our Website and to deliver a better and more personalized service by enabling us to:

estimate our audience size and usage patterns;
verify your location to ensure we can provide you with our services;
store information about your preferences, allowing us to customize our Website according to your individual interests;
recognize you when you return to our Website.

The type of data that we collect automatically about you, your computer or your mobile device, and your interaction over time with the Services, our communications and other online services, such as:

Device data, such as your computer or mobile device’s operating system type and version, manufacturer and model, browser type, screen resolution, RAM and disk size, CPU usage, device type (e.g., phone, tablet), IP address, unique identifiers (including identifiers used for advertising purposes), language settings, mobile device carrier, radio/network information (e.g., Wi-Fi, LTE, 3G), and general location information such as city, state or geographic area.
Communication interaction data such as your interactions with our email, text, chat or other communications (e.g., whether you open and/or forward emails) – we may do this through use of pixel tags (which are also known as clear GIFs), which may be embedded invisibly in our emails enabling us to detect if you have opened or forwarded a message.
Online activity data, such as pages or screens you viewed, search history, how long you spent on a page or screen, the website you visited before browsing to the Service, navigation paths between pages or screens, information about your activity on a page or screen, access times and duration of access, and whether you have opened our emails or clicked links within them.

The technologies we use for this automatic data collection may include:

Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer or mobile device. On your computer, you may refuse to accept browser cookies by activating the appropriate setting on your browser, and you may have similar capabilities on your mobile device in the preferences for your operating system or browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser or operating system setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.
Web Beacons. Pages of our Website and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single- pixel gifs) that permit us, for example, to count users who have visited those pages, used those screens, or opened an email and for other related Website statistics (for example, recording the popularity of certain Website content and verifying system and server integrity).
Analytics Services. We may use analytics services to collect certain information relating to your use of the Website. Analytics services use “cookies”, which are text files placed on your computer, to help the Website analyze how users use the site.
Chat technologies. We use chat technologies such as those provided by third parties that operate the chat features that you can use to communicate with us through the Service. These third parties may access and use personal information you share through online chats to respond to your questions and for the purposes described in this Privacy Policy.
Embedded content. We may offer embedded content, such as videos, in the Services. Interacting with this embedded content may inform the third parties, such as the host of the embedded content, that you requested this content while using the Services, through web routing data transmitted automatically (including the “referrer” field in the HTTP request header).
How We Use Your Information

We use information that we collect about you or that you provide to us, including any Personal Data:

to provide our Services to you;
to communicate with you about our products and services;
to send newsletters, advertisements, or other promotional materials to you regarding our products and services;
to engage in interest-based advertising and enable our third-party advertising partners to serve online ads that they think will interest you;
to develop and improve our services for you;
to derive de-identified, aggregated or anonymized data and use such derived data for our own purposes (we will not attempt to reidentify deidentified data derived from Personal Data except as otherwise permitted or required by applicable law);
for insights;
to engage in direct marketing such as by sending you personalized messages;
to provide you with information, products or services you request from us;
to register and service your account;
to provide you with notices about your account;
to track administration of care coordination transactions and initiation of services you request;
to administer quizzes, surveys, sweepstakes, promotions, and contests;
to contact you in response to a request;
to carry out our obligations and enforce our rights arising from any contracts entered into between you and us;
to enforce our rights arising from contracts or our intellectual property rights;
to comply with applicable laws, lawful requests, and legal process (such as to respond to subpoenas, court orders, and investigations from government authorities);
to protect our, your, or others’ rights, privacy, safety or property such as by making and defending claims;
to audit our processes;
to prevent, identify, investigate, and deter fraudulent, harmful, unauthorized, or illegal activity;
for technical, functional and analytics purposes;
to engage in an actual or prospective corporate transaction;
to notify you about changes to our Website or any of our products and services;
in any other way we may describe when you provide the information;
to fulfill any other purpose for which you provide it;
for any other purpose with your consent.

Sharing Your Information

Our Services may provide you with the opportunity to create individual pages that enable you to share information about yourself, your friends and family, and your and their respective health conditions, with others. If you choose to share information via our Services with others, your individual pages may be indexed by public search engines when someone searches your name.

Our Services may also provide you with the opportunity to share information about yourself, your friends and family, and their and your respective health conditions, on social media. Our Services may include certain social media buttons or widgets which allow you to share, retweet or otherwise easily transfer content from our Services to social media platforms (“Social Media Features”). These Social Media Features may collect your IP address, which page you are visiting on our Services, and may set a cookie to enable the Social Media Feature to function properly. Social Media Features are either hosted by a third party or hosted directly on our Services. Your interactions with these Social Media Features are governed by the privacy policy of the company providing it and the privacy settings you have selected on the social media platform.

When using our Services, you may share sensitive personal information with us or with others. Providing sensitive personal data is entirely optional. By providing your sensitive personal data, you consent to our collection of such data.

The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

How We May Disclose Your Information

We may disclose your Personal Data:

to our contractors and third-party service providers (such hosting, internet service providers, customer support, online chat functionality providers, email delivery, marketing, and website/data analytics) that we use to support our business and the Services;
to payment processors;
to prospective or actual acquirors or investors of Manta Cares such as in the context of a merger or acquisition, or in the event of change in structure of our company of any form, such as a sale or transfer of some of all of our assets, or a bankruptcy, liquidation or similar proceeding;
to affiliates;
to artificial intelligence (AI)) platforms that power certain aspects of our Services such as our chat functionality;
to third parties designated by you such as where you have instructed us or provided your consent to do so (such as linked third-party services);
to our professional advisors (such as lawyers, auditors, bankers and insurers);
to third parties to market their products or services to you;
to advertising partners/ad networks for interest-based advertising purposes;
to authorities and others (such as law enforcement, government authorities and private parties in litigation);
to other users and the public (for example, if you choose to make certain Personal Data available on the Service); and
with your consent.

We do not necessarily control how all recipients of your Personal Data may use such information.

Choices About How We Use and Disclose Your Information

We provide you with certain choices regarding your Personal Data. For example:

Tracking Technologies. You can set your browser or operating system to refuse all or some cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of our Services may then be inaccessible or not function properly. For more information about cookies, including how to see what cookies have been set on your browser and how to manage and delete them, visit http://www.allaboutcookies.org.
Promotional Offers from Us. If you do not wish to have us use your email address to promote our products and services, you can opt-out at any time by emailing us at the contact info below. This opt out does not apply to information provided to us as a result of your purchase or use of our products and services.
Targeted Advertising. We belong to ad networks that may use your browsing activity across participating websites to show you interest-based advertisements on those websites. To learn more about interest-based advertisements and your opt-out rights and options, visit the Digital Advertising Alliance and the Network Advertising Initiative websites (www.aboutads.info and www.networkadvertising.org). Please also visit the AppChoices mobile app, available at https://www.youradchoices.com/appchoices, which will allow you to opt-out of interest-based ads in mobile apps served by participating members of the Digital Advertising Alliance. You may also be able to use your mobile device settings to limit use of the advertising ID associated with your mobile device for interest-based advertising purposes. Please note that if you choose to opt out, you will continue to see ads, but they will not be based on your online activity. We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can also opt out of receiving targeted ads from members of the NAI on its website. You will need to apply these advertising-related opt-out settings on each device and browser from which you wish to limit the use of your information for interest-based advertising purposes. We cannot offer any assurances as to whether the companies we work with participate in the opt-out programs described above.
Do Not Track. Some Internet browsers may be configured to send “Do Not Track” signals to the online services that you visit. We currently do not respond to “Do Not Track” signals. To find out more about “Do Not Track,” please visit http://www.allaboutdnt.com.

Promotions for Our Products and Services

We may use your Personal Data to contact you about products and services that may be of interest to you, including through newsletters. If you wish to opt-out of receiving such communications, you may do so at any time by contacting us at the email below. For more information, see Choices About How We Use and Disclose Your Information.

Purchase and Sale of Products and Services

You may have the opportunity to purchase products and services on our Services. When you make a purchase or attempt to make a purchase through our Service, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information” and for purposes of this Privacy Policy, Order Information is considered Personal Data.

We use Order Information we collect generally to process, fulfill and administer transactions and orders for products and services placed through our Services (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). We also use Order Information to communicate with you, screen our orders for potential risk or fraud, and, when in line with your preferences you have shared with us, provide you with information or advertising relating to our products and/or services.

We use a third party to process purchases and shipment of our products and services on our Services. Accordingly, we may share your Personal Data with that third party to facilitate your purchase of our products and services.

In connection with our products and services, we may be required or permitted by law to share your Personal Data, without prior notice to you, under certain circumstances including reporting adverse reactions to certain items, product recalls, preventing disease and for health research purposes. In accordance with applicable laws and/or in a good faith effort, we may disclose your Personal Data, without prior notice to you, in an effort to safeguard the personal safety of users of our Services and/or the general public.

Advertising Partners

We may use how you browse in order to show you ads for our advertising partners that are more relevant to your interests. We may use cookies and other information to provide relevant interest-based advertising to you. Interest-based ads are ads presented to you based on your browsing behavior in order to provide you with ads more tailored to your interests. These interest-based ads may be presented to you while you are browsing our Website or third party sites we do not own.

Links To Other Websites and other Online Services

Our Services contains links to other websites and other online services that have information we believe may be of interest. We do not endorse these sites and services. We are not responsible for the content of the sites or privacy practices employed by other sites or services. We encourage you to read the privacy policy of each site or service you visit that may collect information or ask you to disclose Personal Data.

Testimonials

We may display personal testimonials of satisfied customers on our Services in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or deactivate your testimonial, you can contact us at the contact information listed below.

SMS/MMS Mobile Messaging Marketing Program

We may use your telephone number for the purpose of sending you SMS messaging related to the services we provide, marketing messages, order and shipping confirmations, and other purposes if you have opted in to receive such messaging. You may opt-out from receiving SMS messaging from us, at any time, by responding STOP to any of our messages.

Messaging will be sent by an automated system initiated by our third party messaging provider. We do not share your telephone number with third parties for the purposes of receiving third party marketing messages. We also will not send messages to you promoting the goods or services of third parties. For additional information regarding our SMS messaging program, please read our Terms of Service or reach out to us at the contact information below.

Your Rights Regarding Your Information and Accessing and Correcting Your Information

You may review and change your Personal Data settings by emailing us at the contact information below. You may also notify us through the contact information below of any changes or errors in any Personal Data we have about you to ensure that it is complete, accurate, and as current as possible or to delete your Personal Data. We may also not be able to accommodate your request if we believe it would violate any law or legal requirement or cause the information to be incorrect.

Data Retention

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to deactivate or delete your account or request that we no longer use your information to provide you services, contact us at the contact information listed below. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Data Security

We have implemented measures designed to secure your Personal Data from accidental loss and from unauthorized access, use, alteration, and disclosure. The safety and security of your information also depends on you. Where you have chosen a password for the use of our Services, you are responsible for keeping this password confidential and choosing a password that sufficiently protects your account (such as not using the same password across websites and is of sufficient complexity). We ask you not to share your password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your Personal Data, we cannot guarantee the security of your Personal Data transmitted to or otherwise processed by our Services. Any transmission of Personal Data is at your own risk.

Your California Privacy Rights

Under some circumstances, if you are a California resident, California law may provide you with the right to obtain a list of third parties (if any) that we provide your Personal Data to for their own direct marketing purposes.

California Civil Code Section 1798.83 (California’s “Shine the Light” law) permits users of our Service that are California residents and who provide Personal Data in obtaining products and services for personal, family, or household use to request certain information regarding our disclosure of Personal Data to third parties for their own direct marketing purposes. To make such a request, please send an email by using the Contact Information below and include the statement “Shine the Light Request” and provide your first and last name, mailing address, and certify that you are a California resident. We reserve the right to require additional information to confirm your identity and California residency.

Children Under the Age of 18

Our Services are not intended for children under 18 years of age. No one under age 18 may provide any information to or through the Services. We do not knowingly collect Personal Data from children under 18. If you are under 18, do not use or provide any information on our Services or on or through any of their features, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received Personal Data from a child under 18, we will delete that information. If you believe we might have any information from a child under 18, please contact us using the contact information listed below.

Storage of Personal Data in the United States

All of the information that you provide to us will be stored and processed in the United States. While you may access our Services from a location outside of the United States, you agree not to transfer any of your information to us from outside the United States. The laws in the United States may not offer the same degree of privacy protection as the laws in your jurisdiction.

Changes to Our Privacy Policy

We may change this Privacy Policy at any time. It is our policy to post any changes we make to our Privacy Policy on this page with a notice that the Privacy Policy has been updated on the Website’s home page. If we make material changes to how we treat our users’ Personal Data, we will notify you by email to the email address you have provided to us and/or through a notice on the Website’s home page. The date this Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and reviewing this Privacy Policy to check for any changes.

Contact Information

You may contact us through the contact information below.

If you have any questions or would like to exercise any rights that may be available to you under applicable law in relation to your Personal Data, you may contact us at the contact information below or through the “Contact” page on our Website.

Contact Us

Email: privacy@mantacares.com

SHOPIFY REQUIRED DISCLOSURES

Payment Information

When you make a purchase on our website, we collect the personal information necessary to process your transaction and fulfill your order. This includes your name, billing and shipping address, email address, phone number, and payment card details.

Our Payment Processors

Our online store is hosted on Shopify Inc. ("Shopify"), which provides us with the e-commerce platform and payment infrastructure to operate our store. Payments are processed through Shopify Payments, powered by Stripe, Inc. ("Stripe").

Processor	Role	Privacy Policy
Shopify Inc.	E-commerce platform, data processor	shopify.com/legal/privacy
Stripe, Inc.	Payment processing, fraud prevention	stripe.com/privacy

How Payment Data Is Used

Your payment information is used to process and complete your transactions, fulfill and ship your orders, prevent fraud, issue refunds or process returns when applicable, and comply with legal obligations.

Sharing of Payment Data

To process your payments, we share your information with Shopify and Stripe as described above. Your information may also be shared with payment networks (e.g., Visa, Mastercard) to authorize transactions, and with government authorities when required by law. We do not sell your payment information to third parties for marketing purposes.

Cross-Border Data Transfers

Shopify is headquartered in Canada and Stripe in the United States. Your payment data may be transferred to, stored, and processed in these jurisdictions.

Country/region